Cactus Casino
Explore our slots, live games, tournaments and lottery, or access your account to continue playing.
Join nowNavigate to welcome bonuses, account access, games, deposits, withdrawals, rewards, sportsbook rules, responsible gambling, operator details or support.
Our games and live casino
Slots and features
Our game categories include Slots, Jackpots, Tournaments, Lottery, Feature Buy and Megaways. We also list Crash, Dice and Mines.
Live and table games
Explore our Live and Table games categories alongside Baccarat, Black Jack, Poker, Roulette and Game Show listings.
Jackpot-tagged slots
In our slots with the Jackpot tag, each bet from 0.5 EUR or the equivalent has a chance to win without an additional contribution. We award prizes instantly as real money with a x5 multiplier.
Welcome bonus and free spins
Starter Pack
Our Starter Pack brings +600% and +600FS. We set the conditions of each of our bonus offers.
Wagering order and eligible games
In our bonus-policy wagering sequence, we spend deposited real money first, then free bonus money. Winnings obtained using real funds move to the bonus balance. We apply a fixed x30 wager to all bonuses except where the promotion description specifies different turnover requirements. Bets on card games and roulette do not count towards the wagering requirement. We prohibit specified games and providers from use with bonus funds.
Free spins and expiry
We allow wagering on received free spins only after all provided spins have been triggered. A hybrid bonus combining additional money and spins can be wagered only after all free spins have been played. Bonuses must be wagered within 7 days of activation unless the promotional offer rules specify otherwise. If an offer specifies a wagering expiry, its bonus expires at that time.
Active-bonus limits
With an active bonus, we prohibit bets exceeding 5 USD or EUR, 20 PLN, 500 RUB, 220 UAH or 2500 KZT per game action. For our bonuses with free spins, we cap maximum winnings at x10 of the minimum deposit. We also prohibit using bonus funds solely to progress through bonus stages. This includes reaching a feature with those funds and completing its last step with real money after the bonus funds have been lost or converted. We annul all winnings from that process.
Changing or cancelling a bonus
We allow only one active bonus at a time. Choosing or adding another cancels the current one. If you cancel an active bonus, all funds from the bonus balance are written off without recovery. We forfeit its winnings and deduct the bonus amount from your balance. A withdrawal request submitted while a bonus is active also forfeits your winnings and cancels that bonus.
Bonus abuse
We monitor financial transactions and game history and may suspend a bonus for abuse. Abuse includes bonus-policy violations and exploitation of vulnerabilities or technical issues. We may cancel the bonus and confiscate all winnings for such abuse. Breaking our bonus rules or general website rules can also lead us to block your account. Where actions suggest exploitation of platform, game or bonus mechanics, we may cancel bonuses and deduct winnings.
Conditional loyalty bonus
Our loyalty-program bonus is active only once your account is confirmed with your full name, date of birth, gender, phone number, country, city, address and ID on both sides. A no-deposit bonus from the program is valid for 3 days, and we set an individual maximum bet for each bonus. We limit the offer to one person or TIN, family, residential address, game account, IP address, device, email, phone number and bank card.
Login and registration
Create and access your account
Fill in our registration form and choose a username. Set a strong password, create your account and confirm your email. Your email serves as the login for your personal account. Log in
Account details and security
We permit only one Account per customer and may immediately close accounts registered in multiples, including through representatives, relatives, associates, partners, related parties, affiliates or third parties acting on your behalf. Keep a valid email address and accurate contact details current. Keep your password confidential and tell us immediately if your account details or registered email are compromised. We may request further identity information or documents.
Inactive accounts
We charge an Inactive Account Fee of €5 or the equivalent per calendar month after twelve consecutive months without logging in or out, using our service or placing a bet, provided your balance is positive. We notify you in the eleventh month of inactivity. If a fee is due when the balance is below €5 or equivalent, we charge only the remaining funds.
Home-screen access
We provide installation information for iOS and Android. For the home-screen steps, tap Share on the bottom navigation bar, select Add to Home Screen and confirm with Add.
Deposits and payment options
Deposit methods
Our listed deposit methods are Card, Fiat, SBP transfer and cryptocurrency. Fund your account using the methods shown in our payment section. To proceed with payment, we require your personal data. You must be the authorised user of the method you use.
Transfer amounts and receipts
Where our deposit instructions require it, pay in one payment. Send and indicate the exact transfer amount, or we will not accept or credit the payment. Upload a required receipt or we will not credit the deposit. An amount below the stated minimum will be lost and will not be credited. If an application specifies no transfer bank, create a new application instead of sending funds to another bank.
Payment-details requests
When you create a request for a specified amount and currency in our payment-details flow, a payment-support agent provides the details in the next message. After paying, send the receipt to the chat for confirmation.
Cryptocurrency deposits
Deposits sent to your personal deposit address appear in your balance after several transaction or network confirmations.
Currency, card processing and fees
We accept available website currencies for deposits, withdrawals and bets. Some methods do not support every currency. In those cases, we display the processing currency with a currency conversion calculator. Deposits must come from an account, payment system or card registered in your name. For deposits in another currency, we use a daily exchange rate or our bank or payment operator's prevailing rate. Payment-system conversion fees may be deducted, deposit and withdrawal fees may apply, and you remain responsible for bank fees on deposits. We cover funding transaction fees in most cases.
We use third-party electronic payment operators for card deposits. We credit your account only after issuer approval and an authorisation code, and do not credit funds without issuer authorisation. Your final payment may take place with the payment operator, whose terms apply only if disclosed to you and consistent with ours.
Payment reversals and permitted funds
Pay all payments and charges in full without chargeback, repudiation, cancellation or reversal. If you reverse a payment, we require reimbursement of unpaid deposits, recovery expenses and resulting losses. We may void winnings from bets funded by a chargeback and charge €50 or equivalent for each customer-initiated chargeback, repudiation or reversal. We prohibit deposits of criminal, illegal or unauthorised funds. Do not use a payment card to deposit where online gambling is illegal in your jurisdiction.
Withdrawals and verification
Requesting funds
You may request unused and wagered funds under our withdrawal conditions. The minimum withdrawal amount is €20 or equivalent per transaction, except when closing your account, when you may withdraw the entire remaining balance. To withdraw winnings, you must have made at least one deposit of 15 USD or equivalent.
Withdrawal destination
We send withdrawals to the debit or credit card, bank account or other payment method most recently used to fund your account. At our discretion, we may allow another method subject to additional security checks. For anti-money-laundering purposes, the initial deposit amount must be withdrawn using the method used for that deposit.
Maximum withdrawal limits
Our daily, weekly and monthly maximums depend on your level.
| Level | Daily | Weekly | Monthly |
|---|---|---|---|
| 0–4 | $3,000 | $12,000 | $30,000 |
| 5–8 | $5,000 | $20,000 | $50,000 |
| 9–12 | $7,500 | $30,000 | $75,000 |
| 13–16 | $12,500 | $50,000 | $125,000 |
| 17–20 | Unlimited | Unlimited | Unlimited |
We apply special increased-limit withdrawal terms to VIP customers.
Verification before withdrawal
We require step one verification before any withdrawal, regardless of payment or withdrawal method, amount or nationality. Complete the form yourself with your first name, second name, date of birth, country of usual residence, gender and full address. We require step two verification for deposits exceeding 2000 EUR or a withdrawal of any amount. Until it is complete, we hold withdrawals, tips and deposits. We check the submitted details against your identity through two databases. If the electronic check fails or cannot be completed, we require confirmation of your current residence.
Documents and access to funds
Before processing a withdrawal, we may request photographic identification, proof of address, a selfie or a verification call, and we may verify your identity at any time. Unblocking withdrawal requires uploaded identity-verification documents. You must also confirm your phone number to withdraw funds. We may take up to 24 hours to verify documents. Identity evidence can include a passport or driver's licence. Address evidence must show your name and address, and payment evidence may include banking records or a Skrill page. For manual address proof, we accept a utility bill issued within the last 3 months or an official government residence document. Examples include electricity bills, water bills, bank statements and government post addressed to you. If verification establishes false profile information or you refuse required document scans or photographs, we may block account access or void all winnings from bets.
Bonus-linked withdrawals and holds
We limit withdrawals from level-up bonuses to the bonus amount itself. Winnings from bonus funds can be withdrawn only after full wagering, while a no-deposit bonus has the maximum stated for its specific promotion. If we suspect exploitation of errors or vulnerabilities, we may suspend withdrawals for an indefinite period until all circumstances are clarified. We cannot guarantee successful processing of a withdrawal or refund when eligibility or use restrictions are violated. A violation or suspected violation of our rules lets us suspend or close your account, suspend or terminate the withdrawal of any winnings and deduct part or all of the funds from your account. If we close or suspend your account because you fail to comply with our Terms, we may cancel or void your bets and retain any funds in your account, including your deposit.
Cactus Rewards and cashback
Points and status
Our Cactus Rewards loyalty program starts new players and those with modest activity at its lowest level. Higher levels and benefits depend on gaming activity, with benefits reflecting monthly activity and status calculated in real time from accumulated points. Exchange Cactus points for free spins, lootboxes, cashback and other rewards. On our slot machines, you earn 1 point for every €5 bet. Bets in Crash games do not earn points.
Cashback
Our cashback percentage ranges from 3% to 30% of lost funds according to loyalty level. We process it weekly for the period from 00:00 Sunday to 23:59 Saturday. Activate credited cashback in Bonuses within three days of accrual. Level-dependent wagering ranges from x3 to x5, and minimum cashback is 1 USD or EUR, 2 PLN, 20 RUB, 10 UAH or 20 KZT. Cashback is subject to withdrawal.
Lottery rewards
Lottery tickets require the deposit amount specified in the current lottery rules. We credit prizes to Bonuses for activation within 3 days. Maximum winnings after wagering cannot exceed the reward amount unless those lottery rules specify otherwise.
Tournament rewards
Our tournaments require real money play. Bets on card games, roulette and in demo mode do not count. Tournament prizes also land in Bonuses, where you activate them within 3 days. Unless the tournament rules specify otherwise, we cap winnings after wagering at the reward amount.
Sportsbook betting rules
Bet acceptance and limits
We may at any time and for any reason refuse, limit or cancel a bet, including one we suspect was placed fraudulently to circumvent betting limits or system rules. We set minimum and maximum stakes for events, may change them without prior written notice and may adjust limits for individual accounts.
Transactions and bet history
You are responsible for transactions through your account. Completed transactions cannot be changed. We are not liable for missing or duplicate bets and do not consider discrepancy claims caused by them. After each session, you can check My Account to confirm whether requested bets were accepted.
Errors and incorrect odds
If our system or processes malfunction, all bets are void. Tell us immediately if you discover an operational error. For communication, system or software errors, viruses or erroneous payments, we disclaim related direct or indirect costs, expenses, losses and claims. We may void affected games or bets and take corrective action.
Where human error or system issues lead us to accept a bet at odds materially different from the market when it was placed, or clearly incorrect for the event's probability at that time, we may cancel or void it. We may also cancel or void a bet placed after the event starts. We may recover overpayments and adjust accounts for incorrect odds or an incorrectly entered result. If your balance is insufficient, we may require the outstanding amount and cancel, reduce or remove unsettled bets even if they were not funded by the error.
Results and draws
We determine an event's winner when it is settled and do not recognise disputed or overturned decisions for settlement. If a governing authority overturns a match result during the payout period, we refund all funds. Published results become final after 72 hours, and we do not consider requests after that period. Within 72 hours of publication, we recheck or correct results only for human error, system error or an error by the results source.
If we offer a draw option and the game is drawn, bets on either team to win or lose are losing bets. Without a draw option, we refund all bets on a draw and count extra time if played. If we cannot confirm an event result, such as after a broadcast interruption with no other verification source, we may at our discretion void the event's bets and refund stakes.
Match details and esports
Match bets remain valid when both teams are correctly identified despite an incorrect league label. For an incorrectly listed event date, we use the governing body's announced date. Team substitutions do not invalidate the result, and we may remove events, markets or other products. Our esports match dates and start times are informational and not guaranteed accurate. If a suspended or postponed match is not resumed within 72 hours of its originally scheduled start, we void its bets and refund stakes. Bets on advancement or winning the tournament remain valid despite suspension or postponement.
Settlement claims
If dissatisfied with a bet settlement, send claim details to our Support Service within three days of the result being determined. We do not accept later claims. We make reasonable efforts to respond within a few days and intend to respond within 28 days of receipt.
Responsible gambling and account blocking
Personal boundaries and help
We recommend treating gambling as entertainment rather than income. Spend only what you can afford to lose, avoid chasing losses or raising stakes to compensate, and do not play when stressed, depressed or intoxicated. Set personal spending and time boundaries, take breaks when tired or unable to concentrate, and make room for other leisure activities. If you answer yes to at least one of our gambling self-assessment questions, we recommend specialists such as GamCare, Gambling Therapy, Gordon Moody Association or Gamblers Anonymous.
Email self-exclusion
For our email self-exclusion option, message support from your registered email stating that you wish to self-exclude. The request takes effect within 24 hours of receipt. We disable your account until further notice from you, and you cannot log in while it is disabled.
Form-based blocking
Submit a blocking request to our support team by email, the only submission channel for that procedure. We send the Google form within 24 hours of your email request. Complete it within 24 hours of sending. If the form is not completed or received within the required 24-hour window, we close the request as inactive and you must submit a new one.
Our application check takes 1 to 7 business days after you submit a fully completed Google form and 2–7 business days once we have all documents and the form. Follow-up contact, if the blocking form was filled too early, occurs no earlier than 6 hours and no later than 24 hours after we receive the application.
Temporary blocking
For temporary blocking, you select a duration of up to 14 days. If we approve the request, we specify the blocking type and temporary duration. Active bonuses or cashback, pending or incomplete transactions, activity after submission and incomplete verification may cause us to reject a temporary request.
Other blocking requests
A gambling-addiction blocking request requires an official medical certificate. We may reject it if the certificate is absent, its details do not match or verification is incomplete. For rules-violation or fraud blocking, provide evidence such as screenshots, logs or correspondence. We may refuse the request for missing evidence, continued violations during the check or incomplete verification. A blocking request based on a complaint from an external source may be delayed or refused during an internal investigation, when additional documents are needed or after activity following submission of the complaint.
Exclusion periods
Through our blocking procedure, a self-exclusion lasts for the period you select and, like a lifetime block, cannot be reversed. Self-exclusion opts you out of all gaming services. Do not create another account during exclusion. Circumvention may lead to permanent blocking of your main account.
Our operator and licence
Our casino is owned and operated by Ferzo Holding Limitada. Its registration number is 3102918310, and its registered address is in San Pedro, Barrio Dent, Costa Rica. Our gaming service is licensed and regulated by the Government of the Autonomous Island of Anjouan in the Union of the Comoros. We require you to be over 18 or to have reached the applicable legal gambling age, to reside where gambling is permitted and to ensure that using our service is lawful in your jurisdiction.
Support and contact
For bonus questions, our support team offers live chat 24/7 and email at [email protected]. Our Telegram support is separately available 24/7. For questions about our Terms, contact us from your registered email.
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